Privacy Policy

This policy explains how Skymundo Tourism L.L.C ("Skymundo", "we", "us") handles personal information when you use skymundo.ae, contact our team or arrange travel services with us. It covers travel enquiries, tours, flights, hotels, visa assistance and related services.

1. Information we collect

• Enquiries and communications: your name, email address, telephone number, messages, travel preferences and details you provide through website forms, email, telephone, social media or WhatsApp.
• Bookings and travel documents: where required for your chosen service, traveller names, dates of birth, nationality, passport details, residence or visa information, itineraries and supporting documents.
• Payments: booking amounts, payment status, transaction references and receipts. Card and instalment providers process payment details under their own privacy notices.
• Website activity: technical information such as IP address, browser or device information, pages visited and interactions collected through hosting services, cookies or tracking technologies.

Provide only information needed for your enquiry or booking. Do not send full card numbers, card security codes, passwords or one-time payment codes through ordinary email, website enquiry forms or WhatsApp.

2. How information is used

Information is used to respond to enquiries, prepare quotations, arrange and administer bookings, assist with visa applications, communicate travel updates, handle payments and customer feedback, and meet applicable legal obligations. Website and advertising information may also help measure campaign performance and understand how visitors use the site.

Depending on the purpose and applicable law, processing may be based on your consent, steps you request before a booking, performance of a contract or a legal requirement. Where consent is required, it must be obtained for the relevant use. Providing information for a booking does not itself give unrestricted permission for unrelated marketing.

3. Who may receive information

Information relevant to your service may be shared with airlines, hotels, tour operators, transport companies, insurers, visa application centres, embassies and immigration authorities. Payment providers, communication services, customer-management systems and website hosting providers may also process information needed to deliver their services.

Information may be disclosed where required by law or necessary to respond to a lawful request or resolve a dispute. Independent travel suppliers, payment providers and government authorities may handle information under their own privacy policies and legal obligations.

4. Cookies, advertising and external services

The website uses Meta Pixel to record website activity for advertising measurement. Meta may associate this activity with other information it holds, including information connected with your account. Embedded Google Maps, externally hosted fonts and other third-party resources may receive technical information when loaded.

Our WhatsApp links open a third-party messaging service. Information you submit through that service is also subject to WhatsApp's privacy policy. External payment links and social-media websites have their own privacy terms.

You can manage cookies through your browser and advertising preferences through the relevant provider. Blocking cookies or third-party resources may affect some website features. Browser settings do not necessarily stop every form of tracking or processing.

Read the providers' notices: Meta, Google and WhatsApp.

5. International processing

Travel arrangements and online services can involve recipients outside the UAE, including providers in your destination country. Information necessary for those arrangements may therefore be processed overseas. Applicable data-protection requirements, including any required safeguards or consent, apply to these transfers.

6. Retention and security

Information should be retained only for as long as needed for the purpose for which it was collected, including booking administration, customer support, applicable accounting or legal requirements and dispute handling. The relevant period depends on the information and the service. Contact us to ask about retention or request deletion of your information.

No online service or communication method can guarantee complete security. If you believe information you supplied to Skymundo has been accessed or used improperly, contact us promptly using the details below.

7. Your choices and privacy requests

Subject to applicable law and any relevant exceptions, you may request access to your personal information, correction of inaccurate information, deletion, or restriction of processing. You may also withdraw consent where processing relies on consent, object to direct marketing, and request a copy or transfer of information where this right applies.

To make a request or raise a privacy complaint, email info@skymundo.ae. We may need information to verify your identity before acting on a request. Some records may need to be retained to satisfy legal obligations or resolve an outstanding matter. Withdrawal of consent does not affect processing already lawfully carried out.

To stop promotional messages, use any unsubscribe option provided or tell us by email or reply message. Necessary communications about an existing enquiry or booking may still be sent.

8. Information about children and other travellers

Our services are intended to be arranged by adults. A parent, guardian or authorised adult may provide a child's details where needed for travel. If you provide another traveller's information, make sure you are authorised to do so and that they or their guardian are aware of this policy.

9. Policy updates

This policy may be updated to reflect changes to services, website features or applicable requirements. The latest version will appear on this page with a revised update date.

10. Contact Skymundo